Can I Choose My Own Repairer? | Wigan Accident Repairs | WAMS

The simple answer is YES.

One of the biggest misconceptions following a road traffic accident is that you must use the

repair garage recommended by your insurance company.

In reality, the choice is yours.

Whether you've been involved in a fault or non-fault accident, UK motorists have the right to

choose where their vehicle is repaired. Unfortunately, many insurers will immediately try to

direct customers towards their own approved repair networks, often without explaining that

alternative options are available.

(The word “Approved” in this instance however means the insurer network bodyshop that has an agreed contract for

vastly reduced labour rates and limited parts suppliers to save the insurer as much money as possible. They also

often use “Green Parts” which sounds great apart from it actually means 2nd hand. We don’t believe this is in the best

interests of our clients.)

At Wigan Accident Management Services (WAMS), we help motorists throughout Wigan,

Ince, Standish, Ashton-in-Makerfield, Leigh, Hindley, Orrell, Skelmersdale, St Helens,

Chorley and the surrounding areas exercise that choice and have their vehicle repaired by

experienced local professionals.

Why Do Insurance Companies Recommend Their Own Repairers?

Insurance companies have agreements with national repair networks.

These repairers are chosen because they meet the insurer's commercial requirements, helping

to keep claim costs under control.

Whilst many insurer-approved repairers do excellent work, the reality is that they are working to

the insurer's timescales and commercial arrangements—not necessarily yours.

Using your own repairer can often provide:

• Better customer service

• Faster communication

• Greater flexibility

• Local accountability

• Repairs carried out by technicians you can actually speak to

• A business that works for you, not the insurer

Do I Have The Legal Right To Choose My Own Repairer?

YES

If your vehicle requires repairs following an accident, you are entitled to nominate the repairer

of your choice with the exception of Direct Line Motability customers who are at fault.

Your insurer may explain the benefits of using one of their approved repair centres, but they

cannot simply force you to use one if your policy allows repair elsewhere. Some insurers may

charge between £100 and £250 for you using a non-network repairer for your at fault repair. If

this is the case WAMS will cover the entire fee so it costs you nothing to instruct us.

If another driver caused the accident, you also have the option of allowing an accident

management company such as WAMS to manage the entire claim on your behalf.

That means:

• Vehicle recovery

• Repair management

• Engineer assessments

• Courtesy or hire vehicle (where applicable)

• Liaising with insurers

• Progress updates

• Returning your vehicle once repairs are complete

All designed to make the claims process as stress-free as possible.

Why Choose WAMS Instead Of An Insurance Repair Network?

Unlike many national repair chains, we pride ourselves on delivering a personal service.

When you contact WAMS, you'll deal with local people who genuinely care about getting you

back on the road.

Our experienced team can assist with:

Vehicle Accident Repairs

Our modern bodyshop carries out repairs using recognised industry repair methods, quality

parts and professional paint refinishing techniques.

Accident Management

If you've been involved in a non-fault accident, we'll manage the entire process from beginning

to end.

Vehicle Recovery

If your vehicle isn't safe to drive, we can arrange prompt recovery to our secure facility.

Engineering Reports

We work with independent engineers to ensure repairs are correctly assessed and carried out

to recognised standards.

Insurance Liaison

We deal directly with insurers, engineers and third parties, saving you countless phone calls

and unnecessary stress.

Will Choosing My Own Repairer Cost Me More?

NO

In many cases, particularly following a non-fault accident, repairs, recovery costs and

replacement vehicle costs are recovered from the at-fault driver's insurer.

Every claim is different, which is why obtaining professional advice as early as possible is

important.

At WAMS we'll explain your available options before any work begins.

Why Local Repairers Often Deliver Better Customer Service

Choosing a trusted local repair centre means you're not just another claim number.

You'll benefit from:

• Direct contact with your repair team

• Regular progress updates

• Easier collection and delivery arrangements

• Local reputation and accountability

• Friendly, knowledgeable staff

• Support throughout your claim

For motorists across Wigan and the North West, that's exactly what WAMS has built its

reputation on.

Frequently Asked Questions

Can my insurance company insist I use their repairer?

Usually no. While insurers may strongly recommend their approved network, you can often

choose your preferred repairer depending on your policy and the circumstances of your claim.

Will using my own repairer invalidate my insurance?

No. Choosing your own repairer does not automatically invalidate your insurance policy.

What if the accident wasn't my fault?

If another driver caused the collision, you may have additional options available, including

accident management services that can arrange repairs, vehicle recovery and replacement

vehicles whilst recovering costs from the at-fault insurer where appropriate.

Do you provide accident repairs in Wigan?

Yes.

WAMS provides professional accident repair and accident management services across:

• Wigan

• Ince

• Hindley

• Ashton-in-Makerfield

• Standish

• Orrell

• Leigh

• Golborne

• Skelmersdale

• St Helens

• Chorley

• Warrington

• Greater Manchester

• Lancashire

Why More Drivers Are Choosing WAMS

When you've had an accident, you deserve honest advice, quality workmanship and a company

that puts your interests first.

At WAMS we combine professional accident repair services with comprehensive accident

management to make the process as simple as possible.

Whether you've suffered minor body damage or major collision repairs, our experienced team

will guide you every step of the way.

If you've been asking yourself "Can I choose my own repairer?", the answer is simple:

Yes—and WAMS is here to help.

Need Accident Repairs in Wigan?

If you've been involved in a road traffic accident, contact Wigan Accident Management

Services (WAMS) today.

We'll explain your options, deal with the insurers where appropriate and help get you safely

back on the road with minimum hassle.

WAMS – Local Experts in Accident Repair & Accident Management Across Wigan and the

North West.